Calabrio specializes in workforce performance and cloud contact center solutions. The company offers a suite of products to enhance and understand human interactions in contact centers, using connected data, artificial intelligence(AI)-fueled analytics, automated workforce management, and personalized coaching. It was founded in 1995 and is based in Minneapolis, Minnesota.

Sharpen Technologies is a company that focuses on providing AI-supported contact center solutions in the technology sector. The company offers a platform that uses artificial intelligence to automate workflows and decision-making, enabling businesses to manage customer interactions across various channels. It also provides tools for performance management, data analytics, and integration with other applications. Sharpen Technologies was formerly known as Weeks Communications. It was founded in 2011 and is based in Indianapolis, Indiana.

Mitel specializes in unified communications solutions and operates in the telecommunications sector. The company offers a range of products including business phone systems, contact center solutions, and collaboration tools designed to facilitate seamless communication within organizations. Mitel's solutions cater to various industries such as healthcare, education, government, and hospitality. It was founded in 1973 and is based in Ottawa, Ontario.

Socure focuses on digital identity verification and fraud prediction, operating within the technology and financial services sectors. The company offers a platform that uses artificial intelligence (AI) and machine learning (ML) to verify identities in real-time, analyzing various elements such as email, phone, address, and device risk. This service is primarily used by industries such as financial services, government, gaming, healthcare, telecom, and e-commerce. It was founded in 2012 and is based in Incline Village, Nevada.

Genesys provides customer service and contact center software and services. Its software directs interactions every day, from the contact center to the back office. It offers workforce engagement, artificial intelligence (AI) and automation, customer journey management, and more. It serves retail, healthcare, financial services, government, and other sectors. It was founded in 1990 and is based in Menlo Park, California.

Avaya operates as a company specializing in cloud-based solutions. The company offers a range of services including contact center platforms, communication application programming interfaces (APIs), and hybrid cloud solutions, all designed to connect employees with customers across various channels. It primarily serves sectors such as healthcare, education, financial services, and the public sector. It was founded in 2000 and is based in Morristown, New Jersey.