Afiniti afiniti.com


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Afiniti combines artificial intelligence and "big data" to pair customers and agents in contact centers based on behavior, replacing traditional time-based routing. By using customer and agent data to pair individuals Afiniti transforms the customer experience, which in turn increases the probability and quality of a sale. Afiniti's solution is complementary to existing systems, requires no operational change, is quick to deploy, and delivers a precisely measurable financial benefit.

Afiniti combines artificial intelligence and "big data" to pair customers and agents in contact centers based on behavior, replacing traditional time-based routing. By using customer and agent data to pair individuals Afiniti transforms the customer ...Show all

Company (Alive / Active)

Phone: 877-234-6484

Fax:

1700 Pennsylvania Avenue NW
Suite 560
Washington, 20006
DC, United States

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Total Funding Date of Last Funding
Afiniti $80M Apr 14, 2017

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Patents

Title Application Date Patent Date Status
(Patent / Application)
Techniques for behavioral pairing in a contact center system Apr 28, 2017 Mar 27, 2018 Patent
Techniques for case allocation Nov 30, 2016 Mar 20, 2018 Patent
Techniques for behavioral pairing in a contact center system Jan 19, 2016 Mar 13, 2018 Patent
Techniques for behavioral pairing model evaluation in a contact center system Dec 13, 2016 Feb 06, 2018 Patent
Techniques for benchmarking pairing strategies in a contact center system Jul 27, 2016 Feb 06, 2018 Patent
See all 26 patents