Afiniti afiniti.com


Public list: Unicorns - Billion Dollar Startups (204) Artificial Intelligence ( AI ) (1953) Sales Tech (94)

Afiniti combines artificial intelligence and "big data" to pair customers and agents in contact centers based on behavior, replacing traditional time-based routing. By using customer and agent data to pair individuals Afiniti transforms the customer experience, which in turn increases the probability and quality of a sale. Afiniti's solution is complementary to existing systems, requires no operational change, is quick to deploy, and delivers a precisely measurable financial benefit.

Afiniti combines artificial intelligence and "big data" to pair customers and agents in contact centers based on behavior, replacing traditional time-based routing. By using customer and agent data to pair individuals Afiniti transforms the customer ...Show all

Company (Alive / Active)

Phone: 877-721-9156

Fax:

1700 Pennsylvania Avenue NW
Suite 560
Washington, 20006
DC , United States

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Total Funding Date of Last Funding
Afiniti $80M Apr 14, 2017

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