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Latest Aegon News
Oct 25, 2022
25th October 202210:37 am Aegon UK has embedded an electronic tool into its online protection applications so advisers can access client medical records. The permission to request a medical report comes under the Access to Medical Reports Act 1988 (AMRA). Previously a wet signature was required for AMRA permission, but this new service removes this requirement as well as the one for an electronic signature. The online form has also been streamlined with a ‘tick box’ confirmation on the application form. The launch of the electronic AMRA is another development in Aegon’s investment in its protection business to enhance digital journeys. Aegon head of underwriting & claims Helen Morris said: “We’re committed to making it easier for advisers to work with Aegon and we continue to invest in our protection business and the enhancement of digital journeys. “Following the launch of the online protection dashboard earlier this year, the electronic access to medical records solution is another milestone in this commitment to streamlining our processes. “It removes the barrier of separate forms with a wet signature to help more families and businesses secure their protection needs quicker and easier.” This tool enables advisers to create and submit applications, track applications in real time, provide a policy start date and receive documents electronically. Aegon is working with UnderwriteMe to adopt and embed the electronic AMRA permission. It will also be available to use via their protection platform. UnderwriteMe business development director Simon Jacobs said: “At UnderwriteMe, we pride ourselves on improving the protection customer journey. “Speeding up the access to medical records will reduce the time taken to get customers the peace of mind they need. “Our partnership with Aegon will continue to use technology to improve the adviser and customer experience alike.”
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