Advancis
Advancis has not claimed their Profile.
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Here’s why one competitor wins customers.
Because we were only 60 days in, there was instability with the site,
What the tools tell you versus what a customer tells you sometimes are different. However, because we were also integrating FullStory with Verint, we could see the actual replay of what the customer is experiencing and we could do that in 15 minute increments. We would play it out at those meetings and then ensure that we had the ‘hot fix’ that we needed in development.
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