Here’s why one competitor wins customers.
Because we were only 60 days in, there was instability with the site,
What the tools tell you versus what a customer tells you sometimes are different. However, because we were also integrating FullStory with Verint, we could see the actual replay of what the customer is experiencing and we could do that in 15 minute increments. We would play it out at those meetings and then ensure that we had the ‘hot fix’ that we needed in development.
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Allo-Media has developed an artificial intelligence technology that can analyze telephone conversations between a customer and a brand, adding this valuable information to the company database to enrich its CRM and give more visibility to marketing teams.
Sentient Machines uses deep learning to bring customer understanding to the call center industry.
Hello Done is a managed service for the digital customer experience for transport and logistics companies on their behalf, opening up messaging apps such as WhatsApp and Facebook Messenger and voice assistants to their passengers where they live their daily digital lives. The company uses automated conversations using natural language processing (NLP) to handle ticket fulfillment, customer servicing, ancillary sales (e.g. Coffee / Restaurant / Hotel bookings) and home delivery appointments and amendments.
Fano Labs is a spin-off from the University of Hong Kong specializing in developing speech recognition, speaker diarization, speaker verification, and natural language processing technologies for multilingual environments. Fano Labs is headquartered in Hong Kong Science Park with offices in Shenzhen and Guangzhou.
Observe.ai is an enterprise AI company that leverages deep learning and NLP to automate support workflows. The company empowers call center agents to do their jobs better. Its voice AI platform provides the agent with real-time feedback on customer sentiment and guides them on next steps during the customer call.
Software House provides security management systems. The company offers access control and event management, high-assurance security solutions, web and mobile apps, unified security, advanced reporting, integrated solutions, and door controllers and modules. It is based in Cork, Ireland.
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