Customer Success
Help the world’s smartest organizations get even smarter.
Wells Fargo. Sequoia Capital. 3M. The world’s smartest organizations use our platform to identify disruptors, find tech vendors and so much more.
And our Customer Success team is critical to it all, empowering our clients with the product education and vision to create their strategy.
Open Customer Success jobs
Customer Success Manager
Remote
Our Customer Success team is full of exceptional people dedicated to providing exceptional outcomes for CBI clients each and every day. We set the standard for delivering current client value through best-in-class, repeatable practices and behaviors which enable successful, long-lasting careers.
Bill Post Senior Director, Customer Success
We’ve been busy
Being the stewards of a revenue rocket ship
Our support is vital — our impact evident
Guiding thousands of happy users
Seeing improvement through teamwork, coaching and curiosity
Increasing NRR, GRR
Through creativity and collaboration, we’re fixated on elevating our metrics
Get to know our values.
Hard Work
We believe hard workers do two things: focus on solutions and focus on execution.
High Standards
Those with high standards are deliberate decision makers driven by personal excellence, and have mastery over the details.
Hunger
We search for those who set ambitious goals for themselves and stay restless until their targets are hit.
Helpfulness
Helpfulness is a key element of our organization. We value those who communicate simply, stick to commitments, and can adapt to change.
Humility
Humility shows up in many ways across our department, characterized by someone who assumes good intent, is open to new ways of thinking & doing, and sweats the details.
Employee Perks
Training and career growth
Yearly education stipend
401(k) with 4% matching
Subsidized health, dental & vision insurance
Pre-tax commuter benefit
In-office lunch stipend
Paid parental leave
Awesome team building events
Charitable matching program
Headspace, Aaptiv, Rightway and One Medical membership
